From both a professional and an academic curiosity point of view, how can one tool be subject to so much hate and yet is the industry’s go to tool for issue management? The answer, something that took me awhile to understand, lies in how TPMs & PMs see the world versus how Engineers see it. Obviously - it is not the same.
I used to be a big believer in the "one tool, one source of truth" approach... but as organizations grow and needs evolve I now think you need tailored tools sharing data (truth) elegantly across the org. Jira tries to be all things to all people - but it ends up being not enough for anyone.
Really great breakdown of Jira. I always start by telling folks what Jira can't do. Jira can't read your mind, so when you have updates put them in (a pain point!). Jira can't make anybody _do_ anything, so when you create a ticket for another team you have to tell them why (don't "weaponize" Jira).
Jun 30, 2022·edited Jun 30, 2022Liked by Aadil Maan
This post resonates so much with my thinking ! I sincerely believe that JIRA is getting that much hate because most companies have unrealistic expectations: there's no way to simultaneously be a good team collaboration tool, a good management tool, and a good reporting tool.
Sorry for the plug, but I wrote precisely on that topic here: https://www.echoeshq.com/post/the-ticketing-conundrum/. To your point, I think the solution will not be found in a single alternative, but in the ability to embrace the variety of tools that the builders have _chosen_ to operate with.
I used to be a big believer in the "one tool, one source of truth" approach... but as organizations grow and needs evolve I now think you need tailored tools sharing data (truth) elegantly across the org. Jira tries to be all things to all people - but it ends up being not enough for anyone.
Really great breakdown of Jira. I always start by telling folks what Jira can't do. Jira can't read your mind, so when you have updates put them in (a pain point!). Jira can't make anybody _do_ anything, so when you create a ticket for another team you have to tell them why (don't "weaponize" Jira).
This post resonates so much with my thinking ! I sincerely believe that JIRA is getting that much hate because most companies have unrealistic expectations: there's no way to simultaneously be a good team collaboration tool, a good management tool, and a good reporting tool.
Sorry for the plug, but I wrote precisely on that topic here: https://www.echoeshq.com/post/the-ticketing-conundrum/. To your point, I think the solution will not be found in a single alternative, but in the ability to embrace the variety of tools that the builders have _chosen_ to operate with.